Heartbleed Computer Bug

April 11th, 2014 by ahillehds

As many of you know, the recent discovery of the “Heartbleed” computer bug has caused much concern about general IT security. eHDS recognized the potential threat early and took the necessary steps to block any threat resulting from the Heartbleed situation.

To further support best practices and standard operating procedures, eHDS recommends changing your passwords for additional security.

Moving forward, eHDS will continue to monitor similar situations and make the required adjustments to keep our systems secure.

Customer Outreach Kickoff

April 3rd, 2014 by ahillehds

April 2014 kicks off our Customer Outreach initiative. Our commitment to serving our customers includes ensuring you get the full value of your eHDS products. Currently, you may use your products for specific purposes, such as MDS Assessment Consistency, Quality Assurance and Performance Improvement (QAPI), Reimbursement, or Key Performance Indicators (KPIs). Through the Customer Outreach initiative, we will reach out more often to your organization to support current product use. We will also share other great product features that may aid additional focus areas. To talk to your Education and Support Specialist (ESS) or to identify your ESS who can arrange a time and discuss the Customer Outreach initiative with you, please contact the eHDS Help Desk.

Optimal Norms in CareWatch®

April 2nd, 2014 by ahillehds

Optimal Norms are suggested benchmarks or goals for quality measures set by management within each organization; they cannot be set per facility. Optimal Norm updates include a new page, column, and row.

New Page: Edit QM Optimal Norms. Prior to this new page, you could only compare yourself to the National, State, Organization, and eHDS Norms. Now, however, you can set goals, define internal benchmarks, and compare them to your custom measures. Go to Reports → Quality Measure Analysis.

The Edit link is displayed on the QM Benchmark and Immunization Benchmark pages as well as the QM SPC and Immunization SPC pages. To change your Optimal Norm, click Edit.

Next, enter your new Optimal Norm in the box, and click Save Changes.
Optimal Norm values show as full percentages instead of decimals, and if no data exists, the Optimal Norm value remains blank (the default).

New Optimal Norm Column and Row:
See the column on the QM Benchmark and Immunization Benchmark pages and the row on the QM SPC and Immunization SPC pages.

Recent UBWatch® Updates

March 25th, 2014 by ahillehds

UBWatch enhances billing processes and increases cash flow for long term care providers. Our latest changes to UBWatch improve visibility and functionality.

The UBWatch home page now features the Dollars At Risk portlet and Dollars At Risk report column. Now, you readily see the number of claims that may be at risk for rejected or delayed payment and their corresponding dollars. This at-a-glance visibility may prompt additional UB reviews for correctness.

From new links to new pages, the following updates enhance functionality:

  • Claims: Under the Action column, this new link reveals a list of claims with exceptions for the submission. Go to ReportsUB File Submission History.
  • On the UB File eHDS Flag List, Details section: This update in the Details section applies only to those exceptions with a table of corresponding MDS’s. We added the link to display the MDS fields. From any exception related to an MDS, click Details.

  • Assessment Id: Below the Details, this new link displays the MDS information for that assessment.

  • Exceptions for UB Submission: This new page shows the UB Exception count and connects to a page with one table per claim–a great feature for printing. You can also drill into the exceptions and view them on each Claim ID.

For questions or more information about these UBWatch updates, please contact the eHDS Help Desk.

Introducing Survey Watch™

March 11th, 2014 by ahillehds

Survey Watch extracts public information from the CMS SNF Survey Report and places it in one convenient, centralized location. Some of you may have used Survey Watch previously, but we’ve revamped it with greater functionality. Now you can compare your facility to others in a given distance, by state, and nation wide.

You can also use various links to drill down to individual survey components for greater detail. For example, the History link summarizes all the survey information we have for that facility, providing a high-level view.

However, the Special Focus Facility (SFF) link breaks down each deficiency score and displays the details.

Subsequent links show the same information; they simply sort and display it differently.

Survey Watch is part of CareWatch®, so if you have CareWatch, you will have access to Survey Watch. However, your ability to access and view certain Survey Watch components may be determined by your user role. Contact your Education and Support Specialist or the eHDS Help Desk to request adding Survey Watch to your existing CareWatch at no additional charge. Then from the CareWatch home page, click Reports → Survey WatchCMS SNF Survey Report.

If you’re already familiar with Survey Watch, you may notice two additional changes. We updated menu navigation by moving Survey Watch from Reports to Tasks in Beta, and we added the CMS SNF Survey Report title to the page that immediately displays and lists the SNF providers.

A more comprehensive review of Survey Watch, such as features, descriptions, and screenshots is in its upcoming help text. Meanwhile, if you have questions or concerns, please contact the eHDS Help Desk.