eHealth Data Solutions takes pride in its commitment to the highest level of service to our clients. Meet our Education Team here.
eHDS offers onsite and web-based training and supports a train-the-trainer approach. Our management associates work with each client during product implementation to identify the training model that best meets that client’s needs. Our knowledgeable associates will help your team integrate eHDS products with your facility and organizational processes to make sure you get the most out of your investment.
To schedule a refresher, advanced subjects, or discipline-specific training, please contact your eHDS management associate directly or contact our
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.
eHDS links to support from each page on the site, including help text specific to page content. Our built-in Ask eHDS feature allows you to send questions directly to your assigned management associate in a HIPAA-protected format.
For immediate assistance, users can contact the eHDS Help Desk at 888-562-8906. The Help Desk tracks all of your requests, assigns them to a work order system, prioritizes tasks, and monitors resolution progress. The Help Desk is available with live support from M-F, 8am-6pm Eastern Time.
eHDS has a goal of answering all questions within 24-48 hours. If resolving a problem or answering a question will take longer, the support team will notify you. Please be sure to follow your organization’s policies regarding whom to contact for assistance.
eHDS’s commitment to serving Senior Care organizations transcends training and support. Associates provide thought leadership and guidance as our clients learn to convert data to action. eHDS performance reviews, opportunities analyses, and custom reports bring your data to life so you can make more informed decisions. Our White Papers, publications, and presentations at state and national meetings demonstrate our position as leaders in the industry, but our greatest accomplishments come from collaborating with our clients to improve both their performance and the quality of care they provide to their residents.